Admin Tasks

Help articles related to help desk administrative tasks.

Reactivating User Accounts
How to reactivate a user's account Login to GCconnex using your administrator account.  Click on Admin under the navigation bar.  On the Admin ...
Fri, 7 Jun, 2019 at 3:36 PM
Updating Fresh Desk Articles in GCconnex/GCcollab API
Updating articles in Fresh Desk In the agent portal click on Solutions Locate the article you wish to change. Make desired changes. If you are una...
Fri, 7 Jun, 2019 at 3:36 PM
Login to phpmyadmin
You can use this to check usernames and emails of user accounts. GCpedia: http://gcpedia.gc.ca/phpmyadmin/index.php?db=wikidb&token=29a0ea307ad5a6fb...
Tue, 24 Apr, 2018 at 12:11 PM
Creating a GitHub ticket
Before creating a ticket in Github… Ensure you have all the details require for the tech team to be able to action the request. Ask details to the user a...
Mon, 14 May, 2018 at 12:11 PM
Tool for checking GCconnex user Subscriptions (admin only)
You can use this tool to quickly see what a user is subscribed to (if you click unsubscribe it will disable both email and site notifications) https://g...
Mon, 14 May, 2018 at 12:38 PM
Admin assistant wanting access to DM's/ADM's/Director's account
Advise that our security and privacy policies refrain us from sharing a user’s account credentials. We must provide the DM's/ADM's/Director&#x...
Tue, 22 May, 2018 at 1:14 PM
Using php
Sometimes you cannot find accounts using the regular channels on applications. When this happens, you can use PHP to find the account. You will also need t...
Wed, 27 Jun, 2018 at 11:53 AM
Account Service (GCcollab): Disable Two Factor Authentication
To disable a user's two factor authentication, login to the Account Service in your admin account: https://account.gccollab.ca/admin/ Scoll down to...
Thu, 28 Jun, 2018 at 10:38 AM